We understand that online purchases can be tricky sometimes and we want you to be 100% satisfied with your purchase!
Unsatisfied with your purchase? Contact us!
Please send an inquiry within seven days of receiving your order to: aspenoakhome@gmail.com and we will respond within 48 hours. For all emails, please include your order number and complete customer information.
Damaged products:
Although we pack and ship our candles with care, accidents sometimes happen and your candle may be damaged in transit. If your candle is broken, damaged, or defective, please email us with your order number and a photo of the damaged candle. We will get a replacement sent out ASAP. Shipping costs will be covered by Aspen and Oak for damaged or defective products only.
Unhappy with the scent:
Please send us an email with your order number and include whether you would like a refund or to exchange for a different product. Please return your items in the original packaging to ensure they are protected during shipping. Aspen and Oak is not responsible to cover shipping costs for returns or exchanges; nor are we responsible for returns lost in transit. If you receive a refund, your shipping costs will be deducted from the refund, as those are non-refundable.